Cheltenham, GL50 1NW
(By appointment only)
Frequently asked questions
Do you provide virtual consultations?
Yes, I do provide virtual consultations for all over the UK
Should I set a budget for my first appointment?
It is best to be on a skincare regime which has been curated by myself to achieve optimal results. During your first appointment, I will advise on the best homecare protocols for you to follow and professional products to use. I am able to work with all budgets, big or small but be prepared to invest in your skin, it is 80% homecare and 20% professional treatments, what you do at home is where it counts!
Products recommended are to help you with your skin concerns, I will never push products for the sake of it!
How do I know which treatment to book?
New clients will always need to begin with a consultation, this is for us to go through your medical history, skincare history, lifestyle habits and so much more. You can either book a consultation on its own or consultation & first treatment.
What is your cancellation policy?
What is your rescheduling policy?
What is your missed appointment policy?
Our booking system allows card capture at the time of booking. If you do not turn up for your appointment, your card will be charged 50% of the service you booked in for.
What is your deposit policy?
What is your late policy?
If you’re going to be late, please contact me to let me know. I allow a 15 minute grace allowance as I totally understand that life happens – but please be aware that this will cut into your appointment time.
Do you have a clinic policy?
There are unfortunately, no free parking spaces available. The closest parking is by Imperial Square, if you download the MiPermit app, you can pay for your parking on the app VIA card or in cash using the machines.
I am on the second floor of the building, I do not have a waiting room at this current time, so please try to avoid arriving early, if you do, please wait out the front, text me and I will come down to collect you.
What is your COVID-19 Policy?
Do you offer refunds?
There are strictly no refunds offered on opened skincare products or treatments.
Pre Appointment Mantras
Be Open to change
We are experts in this industry for a reason! I will always treat your skin and skin concerns as they present themselves on the day. All treatments and products recommended will be chosen with your skin health in mind.
Be Bare faced
Please arrive make-up free! This will give us more time together to discuss your skin journey and won’t dip into your treatment time.
Please be honest about what skincare products you use or protocols you’ve followed. I will not judge you! This allows us to come up with the best treatment plan going forward and I want to be able to educate you on the best skin practices and products to be used.
Want to know the tea?